This Refund Policy forms part of the Terms of Service. It applies to subscriptions, credit packs and advertising purchased on Winning, operated by Winning Technologies Ltd.
1. Subscriptions
Winning is billed monthly in advance at €49 / month per workspace, inclusive of applicable taxes. Subscriptions renew automatically until cancelled.
2. Cancellation
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; your access continues until then.
3. Right of withdrawal
If you are a consumer, you have 14 days to withdraw, without giving any reason. The period starts on the day of your first subscription payment, of the purchase of a credit pack, or of the activation of advertising. Monthly subscription renewals do not open a new period.
The right of withdrawal does not apply if you act for business purposes, in particular if you provided a VAT number at checkout.
If you expressly asked for the service to start before the end of the withdrawal period, you pay, if you withdraw, for the service provided until your withdrawal. You no longer have a right of withdrawal once the service has been fully provided.
If you withdraw:
- Subscription: we refund the amount paid pro rata to the days remaining in the current period.
- Credit pack: we refund the unused credits of the pack, at the pack price. Used credits are not refunded.
- Advertising: the budget already spent and the matching management fees remain due. No budget is charged after your withdrawal.
We refund you within 14 days of receiving your withdrawal, using the payment method used for the purchase.
To withdraw, use the Withdraw from the contract here feature, available throughout the withdrawal period. You can also send the model withdrawal form below, or any other clear statement, to [email protected]. We send you an acknowledgement of receipt by email.
4. Other refunds
- Outside the right of withdrawal, a billing period that has started is non-refundable.
- If you experience a billing error or duplicate charge, contact us within 14 days for a full refund of the affected amount.
- If the Service is unavailable for an extended period due to our fault, we will issue a pro-rated refund or service credit.
5. Advertising
Winning buys advertising space from the platforms (including Meta) and re-invoices you for the budget spent, plus management fees. That budget and those fees, including VAT, are not refundable, including if you cancel or withdraw. Cancellation stops the campaigns managed by Winning, and no budget is charged beyond that.
6. WINNING Credits
6.1 Subscription credits (1,000 included monthly)
The 1,000 WINNING credits included in your monthly subscription are valid during the current billing period and do not roll over to the next month. Unused subscription credits are not refundable.
6.2 Recharge pack credits
Credits purchased separately as recharge packs (1,000 / 5,000 / 10,000 packs) do not expire and remain available until consumed. Outside the right of withdrawal (section 3), they are non-refundable once purchased.
6.3 Workspace scope
WINNING credits, subscriptions, and recharge packs are tied to the specific workspace where they were purchased. They cannot be transferred, merged, or shared between workspaces. Each workspace is a separate billing entity.
7. How to Request a Refund
For a withdrawal, see section 3. For any other request, email [email protected] with your account email and the transaction reference. We aim to respond within 5 business days.
8. Chargebacks
Please contact us before initiating a chargeback. We will work in good faith to resolve any issue.
Annex: model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Winning Technologies Ltd, Innovation Hub Virtual Inventory, IH-00-VZ-01-FL-215, Level 1, Dubai International Financial Centre, Dubai, United Arab Emirates, [email protected]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
- Ordered on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.