This Refund Policy applies to all subscriptions and purchases made on Winning, operated by Winning Technologies Ltd.
1. Subscriptions
Winning is billed monthly in advance at €49 / month per workspace. Subscriptions renew automatically until cancelled.
2. Cancellation
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; your access continues until then.
3. Refunds
- First-time subscribers: you may request a full refund within 7 days of your initial subscription, provided you have consumed less than 100 WINNING credits.
- Subsequent billing periods are non-refundable once started.
- If you experience a billing error or duplicate charge, contact us within 14 days for a full refund of the affected amount.
- If the Service is unavailable for an extended period due to our fault, we will issue a pro-rated refund or service credit.
4. WINNING Credits
4.1 Subscription credits (1,000 included monthly)
The 1,000 WINNING credits included in your monthly subscription are valid during the current billing period and do not roll over to the next month. Unused subscription credits are not refundable.
4.2 Recharge pack credits
Credits purchased separately as recharge packs (1,000 / 5,000 / 10,000 packs) do not expire and remain available until consumed. They are non-refundable once purchased.
4.3 Workspace scope
WINNING credits, subscriptions, and recharge packs are tied to the specific workspace where they were purchased. They cannot be transferred, merged, or shared between workspaces. Each workspace is a separate billing entity.
5. How to Request a Refund
Email [email protected] with your account email and the transaction reference. We aim to respond within 5 business days.
6. Chargebacks
Please contact us before initiating a chargeback. We will work in good faith to resolve any issue.